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Thank
you! |
| Welcome
and Thank You for visiting Jasper's Secret Gardens'
on-line catalog. If you have any questions regarding any
of our products, or if there is a particular fragrance or product
not listed on our site that you are looking for, please contact
us and we will do what we can to locate it for you!
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| Prices: |
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Jasper's Secret
Garden reserves the right
to update prices, product specifications and policies at any time
without notice.
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| Minimum
Order: |
| No
order is too small! (or too big!)
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Sales
Tax: |
| Arizona Residents are
subject to 9.1% Sales Tax on all orders, as of June 1, 2010.
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| Back-Orders: |
| In
the unlikely event that one of your items is currently out of
stock, we will notify you via email and let you know. All
items that are back-ordered will be shipped as soon as they become
available. You also have the option of letting us hold your
order a few days to ship the back-ordered items with your order.
This will save you money on shipping. Bottom line? You
have the right to decide whether to substitute, cancel the order
or hold your order until a shipment has come in! We know how
important your order is to you. At Jasper's Secret Garden,
we will not substitute "like" items without your express
permission.
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| Order
Processing: |
Most
orders are shipped within 1-3 business days of payment. The
only exception to this policy would be on Special-Order items. We will keep you informed with the progress
of your Special-Ordered items. Orders paid with a Credit
Card or PayPal will ship within 1-3 business days of payment.
We
are unable to accept international orders at this time.
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| Freight: |
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Most orders,
depending on weight, are shipped USPS Priority Mail with Insurance
and Delivery Confirmation. Jasper's Secret Garden also
ships UPS Ground. Our cart cannot calculate Priority
Mail Flat Rate Box charges, or determine if your
order can fit in one. However, we will use this service if
UPS Ground came in too high. The current charge for an
insured Priority Mail MEDIUM Flat Rate Box
with Delivery Confirmation is $13.75 for shipments valued up
to $50 and $14.25 for those with a value up to $100. We
offer free shipping on orders over $100.00! Jasper's
Secret Garden uses Real-Time shipping quotes from the individual
shippers we use.
We are unable
to accept international orders at this time.
We do not ship COD or UPS collect. We strive to keep your shipping
charges as low as possible. Our shopping cart has been set up to
accurately determine your shipping charges using real-time
shipping rates provided by USPS Priority Mail and UPS. In the
event your order cannot fit in one box, shipping charges will be
recalculated and applied to your invoice, and your approval
confirmed prior to charging your account for additional
payment.
We offer
FREE shipping on all orders over $100.00!!
Our way of saying "Thank You!" for your
patronage!! We will ship via UPS Ground, USPS Priority Mail
Flat Rate or USPS Priority Mail - depending on the weight of
your package. Whichever way it's shipped, we will email you the
tracking number!
Most candle orders
will be shipped via UPS Ground. If we can fit your candle
order in a USPS Priority Mail Flat Rate box without
compromising your candles, we will - but only if it will save you
money on shipping!
Note:
If incorrect address information is provided, there will be an
additional $15.00 Address Correction Fee added onto your invoice.
If you supply us with an incorrect address/zip code, we will
charge you the extra shipping charges that occur for reshipping
the package; you agree to this additional charge to your credit
card. UPS charges $15.00 for address corrections -- please make
sure your address and zip code are correct -- Thank you!
Holiday Shipping
Note: All orders are
processed within 3 days of payment receipt, so please allow extra
shipping time in case the individual freight carriers are slowed
due to any Holiday overload or Holiday schedules of their own.
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| Local
Orders: |
| If
you live within the Tucson city limits, we will deliver your items
to you, if you wish. (There is a small handling charge.) When you
check out, please use the Comments box to let us know if you want
us to deliver your products to you. Please wait for a confirmation
email from us, to let you know what your total order will be. The
Shopping Cart automatically calculates Shipping, Insurance and
Sales Tax. Our minimum order is $30.00, excluding Sales Tax and
Handling Charge, for in-town deliveries. If
this poses a problem for you, please contact
us - we will work with you!
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| Return
Policy: |
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If, within 5 days of
receiving your order, you are unhappy with an item you have
received, please contact us.
All returns require prior approval by Jasper's Secret Garden. We
will issue a "Return Merchandise Authorization Number" (RMA
#), which must be legible on the outside of your package. RMA#'s
are valid for 7 days from the date of issue. Packages sent to
Jasper's Secret Garden without prior approval, the RMA# (clearly
marked on the outside of the package) or shipped collect, will be
denied and returned at the customers' expense. Please ship the
item(s) unopened and unused and we will gladly exchange it, credit
your account with us or refund your money. We stress the
importance of unopened, unused and in resalable condition. A 25%
Restocking Fee will be charged on any non-damaged return. Please
read "Important Notes" below.
It
is your responsibility to:
1) Receive prior authorization for the
return,
2) Write your RMA# on the outside of your package and,
3) Return the item(s) to Jasper's Secret Garden within 7 days
of receipt and at your own risk. We strongly suggest that you
insure your return package, as we are not liable for lost
packages.
Important
Notes:
Original shipping/handling fees are non-refundable. Also
note that you are responsible for the safe return of merchandise
and for return shipping costs.
All Special-Orders, Closeouts and Discontinued items are final and
non-refundable.
Due to the nature of body products and any of our fragrance
oils (including Reed Diffuser Fragrance Oils), we are unable to accept any returns, as we would not be able
to guarantee the quality and purity of returned products to our
customers. Please use discretion when ordering body products
or fragrance oils for yourself or another person. Thank you for
understanding.
Damaged
Package or Item(s):
On occasion, no matter how carefully an order is packed, it may
reach you damaged. Please contact
us within 24 hours and we will provide you with further
instructions, so that you can file a claim. If the package
is damaged or open upon receipt, be sure to designate package(s)
as damaged or open when signing the receipt. Please
hold the original carton and damaged item(s) for inspection,
otherwise no claim, replacement or refund will be honored.
Please keep all boxes and the damaged item(s) until advised
otherwise by the freight carrier and Jasper's Secret Garden.
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| Payments
Accepted: |
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We
accept Visa, MasterCard, Discover, American Express and PayPal. When
submitting your credit card, please use your billing address
to avoid processing problems, which will delay your order.
Thank you!
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Privacy Policy: |
| Jasper's
Secret Garden
believes that strong electronic privacy is
crucial for the ongoing success of e-commerce. Jasper's
Secret Garden provides a state-of-the-art secured server for
our Shopping Cart to receive your most
confidential information. At Jasper's Secret Garden,
your privacy is our number one priority. Whether you are
placing an order, submitting a Special Order or contacting us regarding one of our products, we will
never compromise or abuse your privacy or trust in us.
Your information will never be offered to a third party or
sold for a profit. That's not who or what we are about -
period. Your information will remain private and protected -
we guarantee it. You will never receive junk mail,
unsolicited emails or any other type of "Spam" from Jasper's
Secret Garden. If you sign up for our Newsletter, and
later want to unsubscribe, just let us know and we will gladly
remove your email address from our Newsletter list.
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| Contact
Us!
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We, at
Jasper's Secret Garden, hope you enjoy our site and our
products. If you have any questions, comments or concerns,
please feel free to email us at anytime and for any reason - we'll be happy to help
you! NOTE: If you do not hear from us
within 24 hours ~ please check your spam folder or the email
filter that you use - your answer may have landed up there! Thank you!
Our email addy is: info @ jasperssecret garden . com
(remove gaps!)
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| Disclaimers:
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Disclaimer:
Perfume Oil Types
Our perfume oil "types" are
wonderful inspirations of original perfumes. Our versions are NOT
to be confused with the originals. Our interpretation of
these fragrances were created through chemical analysis and
reproduction and the description is to give you an idea of scent
character -- not to mislead you, confuse you or infringe on
the manufacturer's/designer's name and valuable trademark.
All perfume oil "types" are registered TRADEMARK
property and are EXCLUSIVELY owned by their original designers.
Jasper's Secret Garden asserts no rights over these trademarks.
Jasper's Secret Garden has no association with the original
designers.
Disclaimer:
Graphics and/or Images used on our site
Unless otherwise stated, props used
in our graphics/images are not included. The graphics/images
used for our Reed Diffuser Fragrance Oils represent our
interpretation of what the fragrance smells like; in some
cases, it conveys a mood or a feeling of the scent. If you
are in doubt, please contact us.
Disclaimer:
Pursuant to current United States Postal Service and other State
and Federal laws, Jasper's Secret Garden is unable to make claims
as to the effectiveness of the products sold in this on-line
catalog for medicinal, health or occult purposes. Please do not
use any of our products as a substitute for competent medical
care. ~Thank You.
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| Terms
of Access: |
| Within
Jasper's Secret Gardens' site, a variety of trademarks are listed
to provide Jasper's Secret Gardens' Customers with source supplier
of these goods. Jasper's Secret Garden asserts no rights over
these trademarks. The terms of all sales made are established
exclusively by the terms and conditions set forth on this page and
the Order Form. No other warranties, either express or implied, are
given.
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